How do your customers see you?
Lean Service Delivery Framework TM
Transform and continuously improve your services.
What services do you provide?
Can your people describe them?
Often teams are busy doing what they have always done, or what they think the customer wants.
Instead, our Lean Service Delivery Framework (TM) starts with the question "what have we promised to our customer?"
and finishes with "did we deliver what we promised?"
Applies to internal and external customers, and to all business functions.
Lean Service Delivery enables your people to consistently delight your internal and external customers
through efficient, agile and smart execution.